Customer Success Representative (Italian)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

What you’ll be doing:

  • Provide information and advice users on appropriate action to solve issues
  • Respond to incoming requests for assistance via email or telephone
  • Ensure nothing but excellent service and a high level of customer satisfaction
  • Simplify complex tasks to ensure the customers understanding
  • Maintain client relationships through product support over the phone or chat
  • Troubleshoot technical issues
  • Report customers feedback/issues to relevant departments & Follow up

Requirements

  • Outstanding verbal and written communication skills in English, Italian and/or Spanish other languages are considered to be a plus
  • Easily connecting with people and understanding their issues
  • Passion for creating the best customer experience ever
  • Organized and able to handle multiple inquiries
  • Positive attitude and sense of responsibility
  • Good communication and problem-solving skills
  • Familiar with cloud-based applications and internet expert
  • Love taking ownership of side projects

Benefits

  • Indefinite contract
  • Meal vouchers
  • Private Health Insurance
  • 25 days of vacation
  • Be part of an international team of over 26 different nationalities
  • Remote work flexibility

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