Customer Service Agent (Italian)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Job Description

Become an expert in the support experience for public figures, content creators, and media companies Develop investigative skills for identifying sources of verification in various cultural contexts Manage high volume ticket queues in a consistent and efficient manner Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues Communicate and collaborate cross functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution Support charities utilizing their payments, issues and queries as part of our social initiatives

Qualifications

  • Advanced level of written and spoken English a second European language would be an advantage
  • 2+ years of experience in online operations, account management or technical support in a contact centre environment is essential
  • Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results
  • Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions
  • Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies preferred

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