Where: Manila (Philippines)
Extent of Work: Full Time
Click here to apply in English
The Customer Learning Specialist will be responsible for delivering & promoting remote, instructor-led product training.
The Customer Learning Specialist will build service and training-focused relationships with end users to ensure connectivity, product adoption and success and thereby maximize customer satisfaction, loyalty and retention. At the end of the interaction, the customer should have received relevant training, and valuable guidance on not just using the product but also embedding it in their daily workflow. The role will encompass a mix of (1) proactive outbound activities to engage users (2) reactive response to incoming training requests and (3) web classes for the Refinitiv Academy. While being at the centre of the next generation of training. (4) Will champion as well as embed best practices & creative thinking.
The Customer Learning Specialist would have gone through a detailed induction program and acquired the required certification. The specialist will adopt the new delivery techniques and constantly supply & update the available content library of customer success plays and interactivity tools. The team will work together to identify creative new ways to demonstrate various technologies like WebEx, MS Teams, online video and other media to enable financial markets professionals more effectively demonstrate “intelligent information”. The Customer Learning Specialist will be expected to collaborate with internal teams like account management, customer success management, sales and customer support regularly. The specialist should have a passion for technology, strive to push its limits, work efficiently with great attention to detail, and take pride in developing and delivering an outstanding training experience.
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.