Customer Success Manager (Italian)

Where: Amsterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

What You’ll Do

  • Lead the complete customer lifecycle of onboarding, adoption, expansion and renewal
  • Strive to continually drive faster “time to value” and improve overall experience for our customers
  • Understand customer’s objectives and how they translate to outcomes
  • Ensure accurate delivery, onboarding and adoption of products and services, conduct ongoing operational reviews
  • Find opportunities for upsell and cross sell
  • Travel to priority customers to strengthen relationships, conduct gap analysis, report on usage And lead value driven discussions
  • Partner with customer to advice on best practices
  • Drive revenue growth through adoption and upsell/cross-sell

Who You Are

  • Native in German/Italian/French/Spanish and fluent in English
  • Minimum 3 years’ experience in consultative customer facing role, ideally in a SaaS or management-consulting company
  • Strategic thinker, problem solver, and strong dedication to customer success
  • Standout colleague and willingness to work closely with cross-functional partners
  • Comfortable working in a fast paced, dynamic environment to meet evolving business requirements – a self-starter!

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