Customer Support Advisor (Italian)

Where: Timisoara (Romania)

Extent of Work: Full Time

Click here to apply in English via e-mail

Your New Company:

Would you like to join in an important international E-commerce fashion brand with more than 20 years in the market and more than 800 brands based in Timisoara?

With more than 20 years in the market and more than 800 brands.

If you have a good level of Italian + English, motivation, you like dealing with customers and you have a good level of written skills, this opportunity to work in a great Call center team, is for you.

Your Responsibilities:

  • You will Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries
  • You will offer Live Chat and Social Media Support, like Facebook Messenger, Instagram, YouTube, Twitter, LinkedIn, Snapchat etc.
  • You will Delivering fast efficient and friendly service assisting customers with their immediate needs
  • You will Immediately deal with or escalate suspected or recognized customer issues as per defined procedures

What success is made of:

  • You are available to work in Romania, in Timisoara
  • You have a C1 or a native level of Italian and B2 in English
  • You are available to work with Flexible rotative shifts: 7am-11pm with 5 days working (either of with any combinations that can be made)
  • You have Sales skill and experience of Retail is an advantage
  • You have Excellent multitasking skills and has the ability to shift to chat & social media support and various systems when needed

What’s in it for you?

  • Do you want to be part of a new project in an important fashion retail client
  • You will have a Permanent contract
  • you will have a Medical insurance package for associates and their dependents
  • Vacation bonus, eligible for 10 consecutive days PTO (Personal Time off)
  • Bonus for each childbirth
  • Meal tickets – For each working day
  • Sport Benefits – Monthly
  • Children’s Day ticket – 1st of June
  • Women’s Day Tickets – 8 of March

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