Customer Care Specialist (Italian)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

You are the voice and ear of Zalando and the first contact person for our Italian speaking customers. You’ll handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more!


  • Deliver calm and smart decisions in high-pressured situations while paying attention to detail
  • Define and solve our Italian customers queries in a timely manner
  • Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment


  • Regardless of your background, you are customer focused and passionate about excellent customer service
  • Fluent in Italian in written and spoken form, you always find the right words in every situation. You also possess good English skills
  • Focused even under pressure, you take the right conclusion from our customer’s feedback and actively support the improvement of our customer service. You know your way around a computer


  • A detailed, fully compensated new starter training. Furthermore, you can look forward to on the job trainings and personal development opportunities
  • Competitive salary as well as benefits. How about 40% discount on our online shop, discount for the public transport in Berlin to name just a few?
  • We offer a pleasant work atmosphere in our open office in Friedrichshain. Shift schedules are planned in advance with 40 hours per week. Your working week is Monday-Sunday
  • A motivated and multinational team of experts to inspire and support you including a strong feedback culture

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