HR Operations Analyst (Italian)

Where: Bratislava (Slovakia)

Extent of Work: Full Time

Click here to apply in English

Key Responsibilities

  • Develop a firm understanding of company businesses to include the company structure and culture
  • Work with HR Business Partners, Managers, and the Talent Acquisition Team to coordinate candidate interviews, travel, and the new hire process
  • Coordinate interview times using Microsoft Office
  • Maintain requests using HRIS tracking system
  • Coordinate background and reference for new hires
  • Provide front line customer service for candidates during interview and background check process
  • Collect, maintain, and organize data specific to the Recruiting process
  • Analyze data and identify trends related to the recruiting
  • Work accurately and efficiently in a fast-paced help desk style environment
  • Ensure the HR Portal Service que is maintained and up to date (telephone, e-mail, HRIS system)
  • Manage and coordinate the pre-employment paperwork and onboarding process
  • Manage and coordinate new employee benefit enrollment
  • Communicate effectively with various outside vendors to ensure all processes are executed efficiently
  • Create and update articles and presentations regarding company policies, benefits, and procedures
  • Analyze data and trends and utilize findings to create graphical representation and reports
  • Must successfully navigate the organization to resolve customer requests and refer customers to the appropriate internal or external resources
  • Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy
  • Maintain high level of confidentiality
  • Collaborate with other HR team members to recommend process enhancements
  • Other duties as assigned

Requirements and Qualification

  • English (C1) AND Italian(C1) and any other language, especially Spanish, will be considered a plus
  • Minimum high school diploma
  • 1-3 years of relevant work experience, ideally in a similar position in a SSC
  • Customer Service Experience
  • Demonstrated knowledge of Microsoft Office (PowerPoint, Excel, Word, and Outlook)
  • Knowledge of HRIS systems, and/or applicant tracking system is an advantage
  • Strong ability to prioritize multiple tasks
  • Ability to apply working knowledge of specified discipline to assignment
  • Ability to gather information, organize and perform routine analysis
  • Ability to effectively convey ideas through oral and written communications
  • Strong detail orientation and organizational skills
  • Strong customer orientation and ability to improve the candidate experience

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