Customer Service Representative (Italian)

Where: Warsaw (Poland)

Extent of Work: Full Time

Click here to apply in English

We are the Polish branch of the BOLD family and build the largest career websites in the world with our colleagues from San Francisco, Puerto Rico, and India. InterviewMe & Zety are one of our brands, and the tools we provide are used by over 20 million candidates per month!

We’re developing the best online resume builder on earth, and you can read our career advice on some of the most popular outlets, including The Guardian, Forbes, and The Financial Times. 

We are constantly growing and because of that, we are looking for A-players to join our team of 100+ dedicated people!

What does the Customer Engagement Team do at Bold PL?
Our team is the connection between the first line of customer contact and the rest of the company. We help our customer care team to shine by providing coaching on their interactions. Going above and beyond for our customers is what we are looking for! We are also an important part of the company’s retention strategy and our results have a direct impact on this objective. That is why we focus on developing new projects that would help our agents achieve this goal.

How do we work?

  • We rely on the Scrum methodology
  • We work in one-week sprints
  • Our points of reference are individual and team OKRTs (Objectives, Key Results, Tasks), which we plan every quarter.
  • We have regular meetings with the team leader where we talk about progress, plans, and development opportunities – this is the time for you!
  • In our daily work, we use tools like Freshdesk, Jira+Confluence, Sisense, Microstrategy, Five9, Social sprout & Trustpilot.
  • Every 6 months, during the performance review, we discuss the two previous quarters. We have the opportunity to evaluate not only our work but also the work of our leader.

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