Customer Service Advisor (Italian)

on

Where: Warsaw (Poland)

Extent of Work: Full Time

Click here to apply in English

THE ROLE

Consumer Experience Advisor / Brand Ambassador is a consumer facing role providing resolution and support to online consumers and global consumer care including order taking and upselling/cross selling of products, promotion of products through online beauty advice, handling consumer enquiries though phone and e-mail and liaise with external parties to obtain information to resolve queries.

KEY RESPONSIBILITIES:

  • Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
  • Process consumer orders, providing information to enable cross selling and upselling of products
  • Provide reports, resolve technical queries and undertake associated administrative activities
  • Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
  • Provide a “High-Touch” consumer service to our customers

SKILLS AND EXPERIENCE:

  • Fluency in Italian (min. C1 level)
  • Higher advanced/ fluent level in English
  • ABILITY TO WORK FROM HOME IN POLAND
  • Excellent communication skills both written and verbal
  • The desire to exceed expectations and ability to take ownership of issues
  • The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player
  • Previous experience and knowledge of systems and liaising with suppliers
  • Ability to handle difficult situations and tasks
  • Computer skills (MS Office)

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