Customer Service Representative (Italian)

on

Where: Belgrade (Serbia)

Extent of Work: Full Time

Click here to apply in English

Summary of primary job responsibilities:

Working in partnership with our Clients, we are looking to grow our ITALIAN team of expert Customer Service Representatives. With full training provided, you will support customers who are having challenges and are contacting us via phone, email or chat. Delivering a world class customer experience is a key, and as part of this you will offer eligible customers the best service.

Your tasks will be to:

  • Communicate via telephone, mail and/or chat with existing customers in order to solve their inquiries
  • Give information about the product or service to existing customers and prospects 
  • Transfer more difficult inquiries to higher level if necessary
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied 
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
  • Maintain received information properly in the system

Your skills:

  • Fluent in spoken and written ITALIAN
  • With very good command of English
  • Excellent communicator
  • Superb at building rapport with customers.
  • Good at numerical and verbal reasoning skills
  • With excellent MS Office skills

Education

High school diploma or equivalent

Sitel Serbia offers you:

  • Stable employment
  • Social package including: additional healthcare insurance; ice-cream during summer time and fruits during winter; social team activities
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Entitlement to company internal training and development according to global standards 
  • Friendly and accessible office location
  • Opportunity for flexible working hours 

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