Customer Experience Specialist (Italian)


Where: Qormi (Malta)

Extent of Work: Full Time

Click here to apply in English

As a Customer Experience Specialist with Besedo in Malta, you will be responsible for improving, analysing and maintaining an excellent customer service experience for users of our client’s platform.


  • Understand, follow and remain knowledgeable of client policies and guidelines.
  • Collect, track and analyse customer feedback.
  • Measure the operational metrics of the customer support team, against internal stakeholders and client’s requirements.
  • Analyse data and create reports for internal stakeholders and the client.
  • Identify, suggest and support improvement opportunities in customer service workflows to improve the customer service experience.
  • Balance priorities of workflow in line with stakeholder expectations.
  • Supports the Manager and team with daily tasks.

Knowledge, Behaviours and Skills

  • Fluent in written and spoken Italian is essential.
  • Good knowledge of English is desirable.
  • Advanced analytical skills, data driven and a mathematical acumen.
  • Good knowledge in MS Suite and internet program, especially MS Excel and PowerPoint.
  • Previous experience in working in a customer service environment.
  • Passionate about delivering/improving a strong customer Service experience.
  • Strong communication skills and is able to deliver a clear message in a very respectful manner.
  • Understands priorities, adapt to different situations and able to switch focus based on urgencies.
  • Outstanding personality that acts as a role model and leads by example.
  • A team player, with a problem solving attitude through creativity and challenging the status quo.
  • Able to work on his/her own initiative and requires no supervision, detail oriented, reliable and flexible.

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