Where: Kyiv (Ukraine)
Extent of Work: Full Time
Click here to apply in English
Backed by some of the world’s leading investors, Preply is on a mission to shape the future of effective learning. Fueled by a belief that live engagement with a teacher is still the most effective way to learn a new skill, Preply is building a personalized learning space that will enable individual learners to reach their goals in the fastest way possible.
Powered by a tenfold increase in revenues over the last three years, Preply now has 250+ employees of over 37 nationalities based between Barcelona and Kyiv. Preply is driven by a culture of experimentation and data-driven learnings, focused on building best-in-class consumer and enterprise solutions.
As the company looks to increase momentum and scale geographically, this is a unique opportunity to join one of the most vibrant and attractive start-up communities in the world.The main mission for this position will be to guide and support users with their interactions on Preply & to handle and resolve any issues they may face.
As a Customer Support Specialist, you will:
- Answer customers’ questions and resolve any issues that they may be facing;
- Deep diving into administrative tools to determine the cause of the issue & escalate it to the concerned person/team;
- Work on collecting and tracking user feedback;
- Work closely with the product teams to resolve issues and share customer feedback;
- Delivering an exceptional support experience to all customers;
- Identifying problem areas/issues and flagging them to the concerned team.
What we’re after:
- Fluency in English;
- French/German/ Italian/ Polish – is a plus;
- Strong technical and analytical skills;
- Strong understanding of Empathy;
- Ability to provide proactive and innovative solutions;
- Outstanding written and verbal skills;
- Ability to understand customers needs;
- Ability to work in teams;
- A customer-centric, empathetic mindset with excellent listening skills;
- An ability to focus on what counts, creating simple solutions to deliver fast results;
- A passion for learning and desire for self-improvement.
What we offer:
- An opportunity for personal and professional growth, supported by high functioning teams, stellar investors and the exciting challenges that come with joining a company at the start of its growth trajectory;
- An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated;
- An open, collaborative, dynamic and international culture;
- A monthly allowance for self-development on Preply.com
- A competitive financial package, with generous leave allowance and health insurance.