Customer Support Specialist (Italian)

on

Where: Kyiv (Ukraine)

Extent of Work: Full Time

Click here to apply in English

Backed by some of the world’s leading investors, Preply is on a mission to shape the future of effective learning. Fueled by a belief that live engagement with a teacher is still the most effective way to learn a new skill, Preply is building a personalized learning space that will enable individual learners to reach their goals in the fastest way possible.

Powered by a tenfold increase in revenues over the last three years, Preply now has 250+ employees of over 37 nationalities based between Barcelona and Kyiv. Preply is driven by a culture of experimentation and data-driven learnings, focused on building best-in-class consumer and enterprise solutions.  

As the company looks to increase momentum and scale geographically, this is a unique opportunity to join one of the most vibrant and attractive start-up communities in the world.The main mission for this position will be to guide and support users with their interactions on Preply & to handle and resolve any issues they may face.

As a Customer Support Specialist, you will:

  • Answer customers’ questions and resolve any issues that they may be facing;
  • Deep diving into administrative tools to determine the cause of the issue & escalate it to the concerned person/team;
  • Work on collecting and tracking user feedback;
  • Work closely with the product teams to resolve issues and share customer feedback;
  • Delivering an exceptional support experience to all customers;
  • Identifying problem areas/issues and flagging them to the concerned team.

What we’re after:

  • Fluency in English;
  • French/German/ Italian/ Polish – is a plus;
  • Strong technical and analytical skills;
  • Strong understanding of Empathy;
  • Ability to provide proactive and innovative solutions;
  • Outstanding written and verbal skills;
  • Ability to understand customers needs;
  • Ability to work in teams;
  • A customer-centric, empathetic mindset with excellent listening skills;
  • An ability to focus on what counts, creating simple solutions to deliver fast results;
  • A passion for learning and desire for self-improvement.

What we offer:

  • An opportunity for personal and professional growth, supported by high functioning teams, stellar investors and the exciting challenges that come with joining a company at the start of its growth trajectory;
  • An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated;
  • An open, collaborative, dynamic and international culture;
  • A monthly allowance for self-development on Preply.com
  • A competitive financial package, with generous leave allowance and health insurance.

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