Customer Service Agent (Italian)

on

Where: Bratislava (Slovakia)

Extent of Work: Full Time

Click here to apply in English

What you will do

Provide customer service, manage incoming enquiries and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.

How you will do it

1.Sales order: Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer.

  • Register and maintain customer data and records
  • Handle customer purchase orders and create sales orders (SO), handle invoicing, settle deviations by Credit/Debit note, issue compensation for claims
  • Cooperate with sales representatives – communicate prices, specific agreements with customers, incoterms between the customer and JCI
  • Act as customer’s main speaking partner, identify customer needs, resolve “conflicts”, build and nurse customer relationship/intimacy
  • Secure the best supply solution for the customers, negotiate improved delivery dates with different factories, divide deliveries to accommodate customer demands
  • Coordinate shipping instructions from customer to Logistics Specialist
  • Do the financial follow-up: debt collection, monitor overdue balances and provide information to finance about agreed settlement dates

2.Purchase order: Handle orders towards different factories

  • Register new suppliers of goods & services
  • Place purchase requisitions (PR) and send requests for PO creation or necessery adjustments
  • Closely cooperate with different factories regarding availability of items, bookings, lead time, PO entries, order acknowledgements, packing lists, various documents etc.
  • Hand over the packing lists to Logistics Specialist
  • Maple – handle enquiries from AP team

3.Shipping: Closely cooperate with Logistic Specialist – provide all the transport related instructions such as packing list and other specific information needed for transport booking                                                                                                                                                        

4.Claims: Register warranty claims and act as customer’s primary point of contact throughout the claim process

5.Other areas:

  • Handle internal orders (provide services for other departments)
  • Provide team backup at absences and high workload

Qualifications

What we look for

  • High school degree or higher
  • English and Italian language fluently
  • PC skills – MS Office, intermediate level
  • Knowledge of customs clearance procedures, logistics are advantage
  • Customer oriented with focus to details
  • Team player
  • Previous experiences in customer services are advantage

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