Complaints Analyst (Italian)


Where: Porto (Portugal)

Extent of Work: Full Time

Click here to apply in English

ABOUT THE ROLEWe are looking for a passionate analyst to work within our complaints team at our Porto based office. The main responsibility of this role is to investigate and resolve complaints within the regulatory deadline. A person who is responsible, customer-oriented and resilient will be the perfect candidate here. We are in need of someone who is ready to provide a flawless assistance to our customers as well as improve internal processes wherever it is needed. Our diverse team will gladly welcome anyone who is not afraid of challenges.


  • Handle incoming formal complaints within the regulatory deadline
  • Identify, analyse, and resolve issues and help implement improvements
  • Set up (improving) internal procedures
  • Actively contribute to a culture where the fair treatment of customers is a priority
  • Organise and maintain a central archive of all data, ensuring everything is recorded accurately and easily accessible
  • Test and strengthen current quality controls
  • Seek to go above and beyond the role by taking real ownership of problems, policies or procedures from end-to-end 
  • Cooperate closely with other departments during the case investigation


  • At least 1 year of customer support experience
  • Bachelor’s degree or equivalent
  • Flawless English (exceptional communication and writing skills) and Italian
  • Any European language would be an asset (grammar, brand tone, and voice)
  • Analytical – able to investigate and get to the root of a problem
  • Resourceful – know where and how to obtain relevant information
  • Strategic – know when and how to best utilise means of redress (i.e. refunds including negotiations)
  • Strong problem solving – able to use analysis and resources to efficiently resolve a complex case
  • Meticulous – great attention to detail
  • Strive to improve every aspect of Revolut and yourself

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