Customer Care Specialist (Italian)


Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

Job Description

Vivid Money is an innovative FinTech start-up. Our main goal is to create a useful product for those who want to manage finances in a smart way. We believe that great people are the key to a great solution that is why we are looking for the best customer support specialists. With your excellent expertise and people skills, we can create a place where every customer can feel special.

What you’ll do:

  • Answering customers’ requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English and/or Italian
  • Be our customers’ voice by sharing their feedback and reporting their issues
  • Collaborating with our different teams and having direct impact on improving our product
  • Representing Vivid Money and build a trustful relationship with our customers

What you’ll need in order to be successful:

  • Unlimited desire to help customers and do everything possible to resolve their requests
  • Passion to build better customer service
  • Experience in customer support or work with customers
  • Fluent in Italian and English
  • Other European languages are an advantage
  • A digital native, including good MS Office or G-Suite skills
  • Experience with regulatory and government requests, customer’s claims are an advantage
  • Financial or investment background is also of advantage

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