Customer Support Associate (Italian)

on

Where: Paris (France)

Extent of Work: Full Time

Click here to apply in English

What You’ll Do:

  • Respond to high volume of customer-submitted email requests, live chats and phone calls in a prompt manner
  • Troubleshoot and guide customers through website and mobile app usage
  • Stay up to date on new product features and improvements
  • Create and update user guides, FAQs, How-To videos and Webinars
  • Identify and communicate system issues to our QA and Development teams
  • Meet customer satisfaction, efficiency metrics and issue resolution targets
  • Recognize, document and report trends in customer communications and quality metrics
  • Collaborate with team members across Customer Success, Product, and Engineering functions

What We’re Looking For:

  • 1+ years of SaaS customer service experience preferred
  • French and/or Italian fluency required and Spanish and German preferred 
  • Excellent critical thinking skills – you can identify the root cause of a problem
  • Stellar organization skills – nothing slips by you or falls through the cracks
  • Strong computer and troubleshooting skills
  • Live chat experience a plus
  • Service Cloud experience a plus
  • Basic knowledge of JIRA, HTML, Excel and SQL a plus
  • Customer-facing experience desired (retail, hospitality, online support, etc.)

What We Offer:

  • Access to Market Weeks to see the product in action.
  • Collaborate with our teams in NY, LA, London, Madrid, Melbourne, Milan, Paris, Philadelphia and Tokyo
  • Regular social events, including happy hours, lunch & learns, company offsites, meetups and speaker series
  • Transparency into the state of our business via monthly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.

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