Customer Success Representative (Italian)

Where: Bucharest (Romania)

Extent of Work: Full Time

Click here to apply in English

Responsibilities

Represents the company in relation with customers, partners, people / organizations in the country and abroad, in contact for business

  • Driving revenue and contributing to the continued growth of Veeam through consistently achieving individual and team quotas;
  • Proactively contacting partners/end-users from the current pipeline, to renew their support contracts;
  • Qualification and identification new upsell/cross sell opportunities;
  • Maintaining and nurturing a professional and close relationship with the Channel and other lines of business/departments;
  • Provide forecasting and planning on assigned accounts;
  • Meet professional objectives and KPI’s such as Quota/Target attainment, no of calls, no of accounts handled per day other specific activities;
  • Seek opportunities to generate extra-revenue by selling multi-year support renewals, increased level of support and/or upgrades to existing support level;
  • Creation of support/budgetary quotes for existing customers in pipeline;
  • Actively pursuing list of lapsed customers to ensure selling reinstatement of support contracts;
  • Participate in team meetings and take responsibility for renewals improvement initiatives and other assigned action items;
  • Coordinating sales support activities with partners/consultants/distributors and resellers;
  • Maintaining and promoting a successful and positive work environment;
  • The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company;
  • The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems;
  • Any other service tasks and responsibilities assigned by the department manager;

Qualifications

Bachelor’s Degree required (a combination of education and experience will be considered)
Sales background and previous experience is a plus
Knowledge of virtualization industry and the ability to relay information to potential customers
Proficiency in MSOffice based automation tools (Excel, Outlook, etc)
Knowledge of Salesforce.com is a plus
IT knowledge – Strong interest and passion for technology innovation and the industry
Advanced level of English & Italian

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