Customer Account Representative (Italian)

Where: Almere, Amsterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Key Responsibilities

  • Act as primary customer contact for the placement and fulfilment of sales orders, the daily interaction and customer inquiries / claims
  • Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues
  • Communicate any adjustments to customers as well as logistics parties
  • Gain in-depth knowledge of the Company’s customers, products and services
  • Work with customers and account managers to develop relationships that can improve service and increase customer retention
  • Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management
  • Review invoices on accuracy in order to be able to increase the number of invoices directly sent to customers

Profiel van kandidaat

Required skills

  • Minimum 3 years of experience in customer service, logistics and/or sales function
  • MS office, basic understanding of SAP, CRM and other relevant tools
  • Actively expands knowledge of current functionality
  • Fluent in English. Good spoken and written in Italian
  • Communicates clearly and articulately when speaking in an individual or group environment
  • Organizes thoughts with ability to present information in a clear and precise manner
  • Experience in a B2B environment

Aanbod

Offer

  • Salary between € 3.000,- – € 3.800,- based on your experience
  • Great job for approximately six months with the prospect to extending the contract
  • International environment with many opportunities to learn and develop
  • Independent, responsible and challenging position
  • Travel allowance
  • Access to the Walters People Academy

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