Where: Belgrade (Serbia)
Extent of Work: Full Time
Click here to apply in English
Helbiz is looking for a highly motivated Customer Support Representative who will be responsible for providing our customers with expedient, professional and empathetic support. Our operation is running seven days a week, so if you are ready to work in shifts and you are self-motivated, creative and have excellent customer service skills including empathy and the ability to troubleshoot issues, yet you are a passionate food lover who cares for the environment , we look forward to hearing from you!
If you decide to join us, you would be gaining valuable customer care experience and improving your skills on a daily basis since you would be a part of the team composed of experienced professionals and out of the box thinkers who feel passionately about helping others and deliver great solutions for our customers.
- Fluent in Italian and able to work in English
- Multitasking is your strong suit and you are prepared to manage multiple incoming interactions simultaneously without letting things slip
- Prior work experience in customer service is a plus, but also if you are new to the customer care world, we are ready to share our knowledge and experience with you
- Proficient computer user (MS Office, Internet browsers)
- Willing to work in shifts (depending on the needs of the business you will have to be available to take any shift).
- Full time work, 5 days a week, including weekends.
- Fluid and fluent communication with our customers, couriers and other members of the team
- Manage customer requests regarding home delivery in a timely manner via email and instant chat
- Sharing information with customers about the app, vehicles, menu, orders, ingredients, etc.
- Investigate and resolve customer complaints and queries and provide feedback to relevant departments to help improve customer experience
- Monitoring orders placed via our platform up to completion
We Offer You
- Working in an innovative and motivated team, with agile and collaborative atmosphere
- Working with an experienced team leader who will help you to learn and improve
- A company that allows you to grow and appreciates your skills and your proactivity
- You will receive a monthly salary with a chance of bonus
- Free lunch, coffee, and drinks
- Modern office in the heart of the city