Customer Support Representative (Italian)

Where: Belgrade (Serbia)

Extent of Work: Full Time

Click here to apply in English

Helbiz is looking for a highly motivated Customer Support Representative who will be responsible for providing our customers with expedient, professional and empathetic support. Our operation is running seven days a week, so if you are ready to work in shifts and you are self-motivated, creative and have excellent customer service skills including empathy and the ability to troubleshoot issues, yet you are a passionate food lover who cares for the environment , we look forward to hearing from you!

If you decide to join us, you would be gaining valuable customer care experience and improving your skills on a daily basis since you would be a part of the team composed of experienced professionals and out of the box thinkers who feel passionately about helping others and deliver great solutions for our customers.

Requirements

  • Fluent in Italian and able to work in English
  • Multitasking is your strong suit and you are prepared to manage multiple incoming interactions simultaneously without letting things slip
  • Prior work experience in customer service is a plus, but also if you are new to the customer care world, we are ready to share our knowledge and experience with you
  • Proficient computer user (MS Office, Internet browsers)
  • Willing to work in shifts (depending on the needs of the business you will have to be available to take any shift).
  • Full time work, 5 days a week, including weekends.

Responsibilities

  • Fluid and fluent communication with our customers, couriers and other members of the team
  • Manage customer requests regarding home delivery in a timely manner via email and instant chat
  • Sharing information with customers about the app, vehicles, menu, orders, ingredients, etc.
  • Investigate and resolve customer complaints and queries and provide feedback to relevant departments to help improve customer experience
  • Monitoring orders placed via our platform up to completion

We Offer You

  • Working in an innovative and motivated team, with agile and collaborative atmosphere
  • Working with an experienced team leader who will help you to learn and improve
  • A company that allows you to grow and appreciates your skills and your proactivity
  • You will receive a monthly salary with a chance of bonus
  • Free lunch, coffee, and drinks
  • Modern office in the heart of the city

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