Account Manager (Italian)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Account Manager, Italian Responsibilities

  • Grow revenue, education and solution adoption with Agencies and Partners
  • Partner with Customer Insights and Direct Marketing to drive education and solution adoption programs
  • Help drive client strategy, continuous improvement and knowledge sharing initiatives
  • Analyse data to identify trends to enhance our customer support processes and improve team efficiency
  • Optimize campaigns and identify programmatic ways to do this at scale
  • Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
  • Gather agency and partner feedback to enhance ad products and the customer experience
  • Deliver consultative support and up-to-date education on our Facebook products
  • Represent Facebook at conferences, events or through webinars

Minimum Qualifications

  • University degree and/or masters or equivalent experience
  • 2+ years previous experience in customer sales and support, agency account management or consulting
  • Exceptional communication and presentation skills
  • Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • High level of comfort presenting key client issues to C level, in an effort to be the customer advocate within Facebook
  • Identify and leverage trends within industry of expertise/focus
  • Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
  • Client management experience
  • Fluency & excellent communication skills in English and Italian

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