Customer Support Representative (Italian)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Description

Mews is disrupting the hospitality industry with a cloud-based property management solution for hotels, hostels, apartments and more. The Mews Hospitality Cloud acts as a central nervous system for properties of all sizes from small independent hotels to large group brands. Over 1,600 brands across 60 countries run their hotel operations, booking, payments and guest management on Mews.

We are looking for a Customer Support pro to join our team at the HQ in Prague. This role requires a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It’s a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a start up vibe.

Responsibilities

  • Develop an in-depth understanding of Mews’ solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products
  • Provide exceptional support for customers on technical issues via messaging, email and phone
  • Consult with customers proactively on ways to improve usage and efficiency
  • Become familiar with all integrated partner solutions to ensure that we match up the best-connected solutions based on customer needs
  • Build and retain rapport with appointed “Mews person” at customer sites
  • Maintain thorough customer documentation
  • Continuously improve internal knowledge base

Requirements

  • Professional experience in customer support
  • Experience in hotel operations
  • Native or fluent in English
  • Ability to speak other languages fluently is a big advantage! (Spanish, French, Dutch, Italian, German)
  • Higher Education preferably in Hotel Management / IT / Business
  • Ability to take feedback, learn quickly and adapt to new situations
  • We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
  • Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organisational levels
  • A genuine interest in innovative software and disruptive tech
  • Highly structured and organised
  • Permission to work in The Czech Republic
  • Willingness to work in shifts as we support our customers around the globe 24/7

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