Customer Service Advisor (Italian)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Come and work with us.

Do you want to help clients to find ferry tickets to extraordinary travels?
Are you Italian native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in sunny and happy Lisbon
So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Our client is a ferry travel aggregator service across the globe that provides the most comprehensive portfolio in the Ferries Industry, offering an easy way to look, compare, and book tickets.

As a customer service specialist in this project, your daily responsibilities will include:

  • Provide support to users and solve customer queries regarding purchasing tickets through written and phone communication 
  • Offering solutions to customers in order to help them discover travel possibilities in a fun, easy, and effortless way
  • Provide world class support service and offer solutions to our customers by ensuring timely follow-up, closure and feedback
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

Maximize your experience.


To succeed in the role, you will need to have:

  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Gain stability, expand possibilities.

What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Competitive wages and stability
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

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