Customer Care Specialist (Italian)

Where: Budapest (Hungary)

Extent of Work. Full Time

Click here to apply in English

What is EMEA Customer Care? Who are we?

At Suez Business Solutions we EMEA Customer Care Team – as part of Global Supply Chain Operations – manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team of ca. 50 colleagues. We serve wide range of customers from industries like food and beverages, power, pharma and life science, municipalities to oil refineries. Our teams are daily in touch with Sales, Material Planning, Sourcing, Pricing, Finance and Distribution Departments to ensure providing high standards of service level to our end customers.

TASKS

Order life cycle management

  • Processing orders in SAP
  • Managing order related issues to enable delivery to customers on time in full
  • Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders
  • Service invoicing

Contract Management

  • Creation, renewal and termination of frame contracts
  • Driving the achievement of our revenue target through linear contract billing

Account Management

  • Handling queries to meet customer expectations
  • Root cause analysis to identify process gaps in order to improve customer experience
  • Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Dispute Management

  • Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results
  • Perform root cause analysis to improve billing quality

What we offer

  • Competitive compensation package
  • Cafeteria
  • Career opportunities
  • Home office
  • Flexible working hours
  • Enthusiastic, multilingual team
  • Truly supportive management
  • Team building and fun events
  • Friendly, pleasant office environment
  • Coffee, tea and fruit are provided
  • Travel opportunities
  • Language training opportunities


Requirements

  • Relevant professional experience
  • Italian language in fluent AND intermediate level of  English
  • Intermediate Spanish Language knowledge is a huge advantage
  • Effective and professional verbal and written communication – both with internal and external customers
  • Good problem-solving capability
  • Customer service attitude with ownership on any kind of queries 
  • Logical thinking, analytical mindset| Reporting skills
  • Proficient IT skills including Excel and Outlook

Advantages

  • Solid SAP knowledge and experience as a user
  • Salesforce.com experience
  • Experience in customer service / order management
  • Additional relevant foreign language knowledge
  • Lean/Six Sigma or other experience

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