Customer Service Representative (Italian)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for ensuring that our customers have a consistently positive brand experience by providing the best service in the industry. Working across multiple communication channels (email, phone, online chat), this individual is a forward thinker and critical decision-maker, all while having the ability to anticipate needs before they arise. The work environment is primarily self-directed with a supportive and entrepreneurial spirit; as such this role will work collaboratively with multiple departments including Operations, and Product to oversee and assist in customer feedback and education.


Our workplace is dynamic, supportive, and entrepreneurial in spirit, and we pride ourselves on being a collaborative, open-minded, and imaginative team.On a day-to-day basis, the Customer Service Representative will:

  • Providing exceptional service while handling guest inquiries through multi-channel communication (telephone, email, online chat, etc.)
  • Educating customers about Herschel Supply products and assisting with customer decision-making.
  • Working with the rest of the team to coordinate workflow and prioritize tasks.
  • Supplying support for general inquiries, sales inquiries, and media requests.
  • Manage and resolve guest complaints related to the eCommerce store transactions and post-purchase experience.
  • Impart brand and product expertise to empower customer decision-making.
  • Communicate with global retailers and provide assistance to customers and distributors.
  • Opportunity to lead and direct special projects outside of daily tasks and operations.
  • Work with Online Operations Specialist regarding operations in relation to customer service.
  • Internal spokesperson for our eCommerce business and customer support system.


  • 2+ Years of general customer service experience.
  • Knowledge of the excel and Microsoft office suite
  • or CS tool experience
  • Passion for retail brands and fashion
  • Experience in eCommerce or related business operation
  • Familiarity with eCommerce Operations in relation to shipping and fulfillment, coordination with 3PL’s, etc.
  • Able to speak fluently in languages in English, with at least one secondary language (French, German, Italian preferred).

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