Team Lead Customer Care (Italian)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

As a Customer Care Team Lead you are responsible for the Italien Team. You will guide your team with regular meetings, coaching, support and motivation whilst helping achieve company goals.

WHERE YOUR EXPERTISE IS NEEDED

  • Maintain a constant flow of information within the team and the next level supervisor
  • Initiate qualification measures and offer technical support for your team members to maintain the quality expectations
  • Prepare reports and control your teams goals, you will supervise your teams key performance indicators
  • Secure the required service level by providing support and by developing performance themed workshops 

WHAT WE’RE LOOKING FOR

  • Ideally, you completed a business apprenticeship and gathered already some professional experience in customer care and  leading teams or projects related to customer service 
  • Strong communication skills and business fluent English, Italian is a plus
  • Enjoy motivating and supporting your employees and helping them to work in a customer-oriented manner
  • Experienced handling of the PC and the common G Suite products

PERKS AT WORK

  • Dynamic, motivated and multinational team of experts to inspire and support you
  • Work together in a flat hierarchy to create a cooperative, team player environment
  • Working in a shift system between Monday to Sunday (08:00-20:00)
  • Competitive salary, 40% Zalando shopping discount, discounts from external partners, office in Kreuzberg, public transport discounts, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings

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