Team Lead Customer Care (Italian)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

As a Customer Care Team Lead you are responsible for the Italien Team. You will guide your team with regular meetings, coaching, support and motivation whilst helping achieve company goals.


  • Maintain a constant flow of information within the team and the next level supervisor
  • Initiate qualification measures and offer technical support for your team members to maintain the quality expectations
  • Prepare reports and control your teams goals, you will supervise your teams key performance indicators
  • Secure the required service level by providing support and by developing performance themed workshops 


  • Ideally, you completed a business apprenticeship and gathered already some professional experience in customer care and  leading teams or projects related to customer service 
  • Strong communication skills and business fluent English, Italian is a plus
  • Enjoy motivating and supporting your employees and helping them to work in a customer-oriented manner
  • Experienced handling of the PC and the common G Suite products


  • Dynamic, motivated and multinational team of experts to inspire and support you
  • Work together in a flat hierarchy to create a cooperative, team player environment
  • Working in a shift system between Monday to Sunday (08:00-20:00)
  • Competitive salary, 40% Zalando shopping discount, discounts from external partners, office in Kreuzberg, public transport discounts, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings

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