Customer Support Officer (Italian)

Where: Paris (France)

Extent of Work: Full Time

Click here to apply in English

Co-founded by Philippe de Chanville and Christian Raisson, ManoMano brings together the largest offer of DIY & gardening online products: electricity, plumbing, hardware, frames, indoor and outdoor furniture, tools, etc.

With more than 3500 seller partners and 5 million products, ManoMano operates in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).
Thanks to the success of our fundraising (311 million euros to date), ManoMano now has more than 600 Manas & Manos spread across our 4 offices in Paris (x2), Bordeaux and Barcelona. With a quarter of international staff (24 different nationalities), ManoMano is a real melting pot reflecting our European ambitions. The team is also distinguished by its young and very dynamic spirit with an average age of 31.

Proud to be part of the Next 40 since 2019 (top 40 French startups), we have the ambition to be the n°1 destination for home improvement in Europe.
Joining ManoMano is a great professional and personal experience. It is an ideal environment to put your skills to work on innovative projects on a European scale.
Because people, and especially employees, are at the heart of ManoMano’s culture, we are renowned for the optimal working conditions we offer. Have a look at our Blog :
You have great communication skills, a first customer service experience and you like challenges?Come and join our Customer Department, a dynamic team looking for our new Customer Support Officer for the Italy!

Reporting directly to the Country Manager, your missions will be the following ones:– Answer to customers’ needs by email, chat and telephone;- Negotiate with customers and sellers to resolve complex disputes;- Follow up orders and manage complaints by providing relevant answers to customers independently or in interaction with internal experts;- Be able to analyze potential problems for our customers and provide the required solution internally;- Contribute to the development and optimization of our Customer Service tools.

Profile required:After a first experience in a customer service, you have a real sensitivity to the customers experience and a good understanding of their interests.You are very motivated by this opportunity and you have the ability to integrate a successful and motivated team.- You are an Italian native or completely bilingual in Italian (perfect written and verbal skills)- Ideally you have a good level of French- Ability to be proactive- Customer centric / customer orientation- Rigour- Empathy, adaptability and flexibility- Strong team spiritIf all the above rings a bell, it probably means that we are meant to meet each other ! Please get in touch.« So, come and plant the seeds of your success and gather the fruits of your labour »

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