Customer Support Specialist (Italian)

Where: Göteborg (Sweden)

Extent of Work: Full Time

Click here to apply in English

ABOUT THE POSITION

This recruitment is a direct recruitment that uses Bravura as recruitment partner, you will be employed directly by Glooko.

ABOUT THE COMPANY

Glooko is a MedTech company transforming digital health by connecting people with diabetes and their health care professionals, enabling telehealth, clinical research, and improved collaboration. Glooko has become an innovative international company with offices in Silicon Valley, Chicago, France, Germany and Sweden. Glooko strives to improve health outcomes for people with diabetes and reduce costs associated with diabetes management. The Support Specialist team in Sweden manages support in nine different languages for the European market and are located in Gothenburg.

JOB DUTIES

As Customer Support Specialist you are part of the team supporting the European market, supporting and advising the product users such as diabetes clinics and patients. You will manage the English and Italian-speaking support cases by phone and email. As part of your work you translate documents, deliver system trainings and might also participate in exhibitions. You work closely with your colleagues but also get the opportunity to take ownership of your work and development.

EDUCATION, EXPERIENCE AND PERSONAL TRAITS

• Experience as a customer support agent
• Excellent communication skills in English and Italian, verbal and written
• Additional language skills in a european language is regarded as very meritorious

We believe that you take responsibility for your duties and have a great ability to structure your own work. You have an interest to listen and collaborate with others, which shows in your willingness to help and strive to deliver a valuable solution for the user. You have an awareness of the customer experience and makes sure to ensure customer satisfaction. While perming you work you are aware of the goals and quality standards and put great effort in keeping these.

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