Technical Support Associate (Italian)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

Job Description & Responsibilities

 
Technical Support Associates focus on ensuring a solid user experience through the responsive support of our trading software. As a member of the technical assistance team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a Technical Support Associate that will be probing and analytical, with the abilities to recognize, test, and escalate new bugs within our software to assist client with: 

  • Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, Java configuration, security protocols by phone, chat and tickets
  • Problem management with focus on wide scale technical issues
  • Liaising between internal teams and customers to ensure a prompt and effective resolution of bugs and issues
  • Managing escalations to our development team on technical issues
  • Addressing client enquiries regarding IBKR’s two-factor secure login system

Requirements

  • 2 years’ experience in Windows/Mac software and hardware support, connectivity and networking support, Java familiarity, experience in managing a team an advantage
  • Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
  • Languages: fluency in English and Italian is a must, with any European languages being an advantage

You will be part of a team that is building one of the world’s strongest brokerage brands, and part of a global enterprise that employs technology in all aspects of its business to generate growth.

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