Customer Care Associate (Italian)

Where: Sofia (Bulgaria)

Extent of Work: Full Time

Click here to apply in English

Description

The role:

  • Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts
  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
  • Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app
  • Navigating multiple systems simultaneously in order to update e-records promptly and accurately
  • Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
  • Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

The candidate:

  • Has good command of both spoken and written English
  • Has very good level of Italian language
  • Has experience in a contact center or customer facing role is beneficial
  • Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
  • Can adapt quickly to changes in products, process and technology
  • Has proven track record of excellent attendance and time-keeping
  • Has excellent MS Office Professional skills

We offer:

  • Competitive remuneration scheme
  • Social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Entitlement to company internal training and development accordingly global standards
  • Friendly and accessible office location
  • Full time employment (open for part-time options)

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