Customer Service Representative (Italian)

Where: Warsaw (Poland)

Extent of Work: Full Time

Click here to apply in English

As a Customer Service Representative with Italian you will handle B2B relations with our customers. 

What will you do?

  • Provide professional customer service in Italian and English
  • Responsible for order management activities in SAP
  • Manage returns from the customers
  • Coordinate resolution of shipping incidents
  • Actively look for potential process improvements
  • Ensure resolution of queries within the contractual metrics

What do we expect?

  • Fluency in English and Italian
  • MS Excel at intermediate level and SAP knowledge would be an asset
  • Very good analytical and problem-solving skills, high attention to detail
  • Excellent communication and interpersonal skills
  • Strong organizational, multi-tasking, and time-management skills

What can we offer:

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).

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