Where: Warsaw (Poland)
Extent of Work: Full Time
Click here to apply in English
As a Customer Service Representative with Italian you will handle B2B relations with our customers.
What will you do?
- Provide professional customer service in Italian and English
- Responsible for order management activities in SAP
- Manage returns from the customers
- Coordinate resolution of shipping incidents
- Actively look for potential process improvements
- Ensure resolution of queries within the contractual metrics
What do we expect?
- Fluency in English and Italian
- MS Excel at intermediate level and SAP knowledge would be an asset
- Very good analytical and problem-solving skills, high attention to detail
- Excellent communication and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
What can we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).