Sales Representative (Italian)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Duties and Responsibilities:

  • Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable
  • Work within dedicated territory for established client
  • Provide accurate weekly/ monthly/ quarterly sales forecast
  • Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements  
  • Successfully promote products or services for established client  
  • Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer’s time to value  
  • Utilize data to identify ‘at risk’ and adoption opportunities
  • Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
  • Manage external competitive pressures and effectively handle objections to retain customers or win new customers
  • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
  • Ensure high level of professionalism during all interactions with customers and prospects  
  • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met  
  • Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience
  • Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
  • Other duties, as assigned and necessary

Qualifications:

  • Bachelor’s degree preferred  
  • 2-3 years of experience working in a customer service or sales capacity preferred
  • Prior success in achievement in individual and/or team sales quota/goals
  • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships  
  • Prior experience in high volume calling strongly preferred
  • Demonstrated aptitude and success to learn and optimize new technology and data  
  • Strong problem solving skills
  • Excellent knowledge of MS Office programs  
  • Excellent communication skills (verbal, written)
  • Experience working with Salesforce.com or similar CRM strongly preferred
  • Demonstrated ability to manage multiple priorities effectively, with proven success 

Competencies:

  • Accountability – Competent
  • Effective Communication – Competent
  • Resilience, Curiosity, & Adaptability – Competent
  • Integrity – Competent
  • Coachability – Competent
  • Diversity and Inclusion – Competent
  • Team Player – Developing
  • Emotional Intelligence – Competent
  • Critical Thinking – Developing
  • Customer Focus – Competent
  • Diagnostic Information Gathering – Competent
  • Initiative – Competent
  • Manage Execution – Competent
  • Business Acumen – Developing 

Supervisory Responsibility:

  • This position has no supervisory responsibilities.

Travel:

  • No travel is expected for this position.

Work Environment:

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc. 

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

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