Customer Services Representative (Italian)

Where: Wroclaw (Poland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Italian

Your Role and Responsibilities
The Customer Service department in Wrocław is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service!

Job Responsibilities:

  • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
  • Be available to receive any new calls at start of shift
  • Ensure consistent productivity and quality of service
  • Maintain customer satisfaction
  • Ensure that all tickets are logged and assigned according to the account’s procedures
  • Handle and assist second level teams with problem determination
  • Escalate queries when required to appropriate personnel
  • Minimize outbound call duration and quantity
  • Monitor ticket queues
  • Apply end to end ticket and call handling expectations of account
  • Escalate any issues as soon as they arise to the appropriate contact
  • Identify knowledge management gaps and drive closure

Requirements:

  • Italian – Very good in writing and speech
  • High communication skills, customer attitude
  • Willingness to learn
  • Responsiveness and flexibility, teamwork skills, high motivation, learning skills
  • 24/7 shift environment ( home office during night shifts and weekends after probation period ) if required

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