Customer Representative Agent (Italian)

Where: Barcelona (Spain)

Extent of Work: Part Time

Click here to apply in English

Click here to see other job offers in Italian

EF English Live, the EF English online school, is looking for a native Italian speaking Customer Representative Agent with a strong level in English to have daily contact with our students from Italy.  
If you are living in Barcelona and want to join an international team to work 20 hours a week, from Monday to Friday (with possible week-end shift) at EF Education First from October 2020, apply now!

You will also enjoy a paid training, 28 vacation days, flexible remuneration plan: Private medical insurance, childcare, restaurant tickets, excellent price reduction for gym access, career opportunities internationally, and many more.       
Your responsibilities include but are not limited to: 

  • Offering call service in Italian (native or level C1), English (and/or any other languages) 
  • Following up monthly on our students’ progress via phone and emails 
  • Responding to all questions directly or by relaying to our Global Customer Service by email or chat              
  • Providing advice on how to achieve personal and company learning targets 
  • Motivating and guiding our students through our online school 
  • Presenting the different school features and options to provide a customized service 
  • Overcoming student objections by giving personal solutions to manage time and progress 
  • Meeting the operations requirements of quality and productivity of customer support services 
  • Following the processes and procedures in place 
  • Keeping track of students’ feedback 
  • Providing our students with technical advice and solutions to ensure they have the best learning experience using EF products 

To be successful in the role, you need to be/to have: 

  • Excellent writing and speaking skills in Italian and English 
  • Highly responsible with very strong sense of ownership 
  • Focused on students’ satisfaction 
  • Positive attitude with the will to investigate and find solutions to any problem 
  • Team, and entrepreneurial spirit 
  • Cultural awareness and interpersonal skills that establish trusted advisor-relationship with students 
  • Detail oriented, patient, organized, and proactive 
  • Time management skills with a sharp sense of priorities 
  • Consistently striving for improved quality and results 
  • Strong computer and Internet knowledge 
  • Comfortable and agile with working on various electronic platforms 
  • Excellent at multitasking 

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