Customer Service Associate (French)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in French

We continue to build a culture of extraordinary service working directly with customers, handling customer contacts via Phone and online Chat support, we empower our people to resolve all questions, all issues, first time – every time.

Our front-line teams provide exceptional service and experience to all our customers, calls from general enquiries about how to book a great holiday, to handling complex issues – we train, coach and enable our people.

What You’ll Do

  • Supporting our Customers: Inbound/Outbound Phone, Chat, Email and Social media, understand our customers to provide workable solutions
  • Ownership: Understand customer needs delivering the right solution first time, every time
  • Educate: our Customers to optimise their business potential
  • Performance Metrics: Our entire European team share the same success metrics, support, educate, coach and resolve all our customers issues
  • Customer Advocate: Retaining customer loyalty through problem solving, flagging new ideas to simply our process in a safe and trusted environment
  • Resolutions: Ability to identify root-cause of any problem, using our Process + Polices to resolve any issue in a timely manner
  • Markets: Supporting both English and French speaking customers, so looking for associates who can speak English and French.

Who You Are

  • Working-Experience: We welcome anyone who has worked in the service Industry, from call-centres to retail, in any Industry – if you have a passion for customer services, this is the role for you!
  • Communication: We are looking for both French(Native preferred) and English speakers with great written and verbal skills
  • IT: Good standard of computer literacy and MS-Office (Strong)

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