Customer Service Specialist DE-ES-PT

Where: Vancouver (Canada)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, Spanish, Portuguese

Job Description:

Key Responsibilities:

  • Assists prospective customers with product information and site navigation, as well as researches and resolves client inquiries, verbally and in writing, and maintains tech support logs.
  • Provides telephone, chat and email support to end-users, financial institutions and business partners.
  • Answers customer queries regarding our product/services, account sign up; online transactions and balance inquiries.
  • Tracks inquiries to their resolution; escalating issues when necessary.
  • Documents responses and logs into tech support.
  • Accurately processes daily financial transactions and assists with risk management and transaction trace requests.
  • Maintains and updates Customer Service Manuals and Frequently Asked Questions.

Qualifications:

  • Education: High School is required, a business diploma is an asset
  • Fluent (oral & written) in English
  • Fluency in a second language (Spanish, French, German, Mandarin, Cantonese, or Brazilian Portuguese) an asset but not required
  • Experience: 2 years in telephone customer support
  • Strong computer skills with the ability to type at least 40 words per minute (testing will be administered)
  • Friendly, professional and outgoing personality
  • Proven ability to handle challenging customers in a professional manner
  • Experience with Internet, MS Word, Excel, and Outlook
  • Experience with databases, such as MS Access is an asset
  • Strong analytical and problem-solving skills
  • Organized and detail-oriented, with the ability to multi-task
  • Demonstrated initiative and desire to learn new tasks
  • Ability to work both independently and as part of a team

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