Where: Stockholm (Sweden)
Extent of Work: Full Time
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Job Description Summary:
In 2018, iZettle became part of the PayPal family. iZettle is on a mission to help small businesses succeed in a world of giants. Tens of millions of small businesses worldwide are still being underserved by the traditional players. By giving small businesses the tools to get paid, sell smarter and grow, we’re empowering them to reach their full potential. Together with PayPal, we can reach 24 million merchants across the world with more of the affordable tools they need to thrive. Join us in putting an end to the ordinary way the world defines financial freedom.
Customer Support Advisor – German and French Speaking
Join the friendliest faces in FinTech
Our Customer Engagement team goes above and beyond for our users, supporting them at all stages of their iZettle journey via phone, email, and live chat. We’re looking for several Customer Support Advisors to join them in Stockholm and help users across our German and French markets. As the friendly face of iZettle, you’ll inform merchants about what we have to offer and help them to set up their account in a way that’s tailored to their needs. You’ll also help them to grow and manage their business with the help of our products – always in a timely and friendly manner.
We hire people not CVs
We work hard to provide the very best user experience for our merchants, so we’ll expect you to take ownership of your role and work proactively. Providing lacklustre customer service just isn’t your vibe. Instead, you’re driven to go the extra mile in your work and dare to challenge the status quo if it means putting smiles on our merchant’s faces. Professional, organised and proud of your attention to detail, you’re a real team player itching to succeed in a friendly, fast-paced environment.
You’ll need to have a native level or business proficiency in one or more of the following languages: German or French.
We’ll also ask that you’re fluent in English, our business language.
You’ll have excellent written and verbal communication skills.
You take customer-centric to the next level: you’re passionate about creating smooth, easy and above all high-quality customer experiences that create aha moments.
Our merchants come from all walks of life – and so do our teams! Whether you learned to de-escalate tensions as a UN negotiator, craft effective business solutions in sales or earned your negotiation badge as a kindergarten teacher, we’d love to hear from you.