Customer Service Associate (Arabic)

Where: Granada (Spain)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic

Main Responsibilities Delivery Key responsibilities:

  • Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
  • Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
  • Where applicable ensure Data Management is performed accurately and on time
  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard
  • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
  • Proficient in using systems and tools
  • SOC Controls completed on time and with the necessary evidences
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Highlight to Service Manager any deviations from the standard scope of service
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Successful completion of all learning objectives
  • Time Recording to be completed accurately and on time
  • NGA Security Standards are adhered and followed
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Ensure you are up to date with all NGA HR announcements and communications
  • Build good relationships with all lines of businesses where appropriate
  • Update internal stakeholders, when needed, in a timely and accurate way
  • Participates in projects and activities as needed and assigned
Key Criteria to monitor performance
  • Adherence to all Security and Compliance procedures
  • 100% Attainment of customer SLA agreements
  • Adherence to quality standards
  • Demonstrate professionalism and act responsibly
NGA Core Competencies
  • Be Accountable – Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by

 

IV. REQUIRED EXPERIENCE
 

Professional / Job Experience

  • Knowledge of MS Office tools such as Excel, Word, and PowerPoint
  • Flexibility to support a global and fast paced environment
  • Attention to detail
  • Excellent written and verbal skills
  • Self-motivated and a willingness to learn
Language requirements

 

  • Advanced English proficiency
  • Native Arabic Speaker
 

 

Academic Degree Education and Training

Essential

  • High school diploma or equivalent
  • 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
  • HRIS knowledge Desirable
  • Experience working with HR and payroll data

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