Customer Experience Specialist (Spanish)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

You Will:

  • Maintain a positive, customer-focused attitude
  • Effectively resolve customer inquiries
  • Meet service level agreements set by Twitch Customer Experience leadership
  • Track issues escalated for resolution to ensure customers receive a appropriate response
  • Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
  • Identify customer needs and communicate them with the relevant teams
  • Work with product teams to monitor performance of products and corresponding support metrics
  • Uphold company values and aim to always improve the platform and community experience

You Have:

  • Fluent Spanish and English speaker
  • BA/BS or Associate’s degree OR related technical training OR equivalent work experience
  • Experience as a broadcaster on Twitch
  • You will be an important contributor to the overall Customer Experience operations and will report to CX leadership
  • Working knowledge of Windows, Mac, and mobile operating systems
  • Previous work in customer support, tech support, or moderating content for a web-based application
  • Empathize with and prioritize customer needs
  • Critical thinker, especially as applied to determining customer needs and providing appropriate solutions
  • Work well in a globally distributed team environment

Bonus Points

  • Fluency of multiple non-English languages. Please list skill levels of applicable language(s) in your resume
  • Proficiency in Salesforce or comparable CRM, JIRA, GSuite, GitHub, Slack, and different broadcasting software
  • Native member and deep knowledge holder of the Twitch community
  • Distinguish a dank meme from a regular meme

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