Customer Support Specialist (English)

Where: Helsinki (Finland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in English

What we’re looking for

We are looking for a talented individual to help our customers get the best experience possible of multiple consumer-facing channels, occasional content posting, and inventory/shipping management. Basically, someone who is well organized and diligent.

What you will do:

  • Advise customers on inquiries, complaints and comments made though various channels.
  • Provide service that is fast, effective, flexible and customer-obsessed, because you are Awesome.
  • Know Rens products in detail and support customers on specific queries.
  • Handle order management, processing, and inventory management.

The ideal candidate has:

  • A natural problem-solver with the ability to work under pressure in a fast-paced environment.
  • A customer-oriented attitude
  • You are a flexible and solution-oriented professional.
  • Organized and self-sufficient
  • Excellent written English.
  • Friendly, professional and outgoing demeanor
  • Fluent usage of various social media platforms (Instagram, Facebook, Twitter, TikTok, Snapchat)
  • A strong willingness to learn and expand your skills

It would be a plus if you also have:

  • Skilled in the use of Zendesk and/or other CRM platforms
  • Previous customer service experience
  • Fluency in Finnish
  • Study in related fields (marketing, customer communications, business administration)
  • Sales and Marketing Experience

What we can offer

  • A unique and global business opportunity
  • A chance to build the Nordics’ first sustainable sneaker brand and a future market leader in global sustainable fashion
  • Valuable professional experience in the intersection of International Trade, eCommerce, Fashion, and Cleantech
  • Competitive compensation
  • Opportunity to grow your career and improve personal skills
  • A beautiful and spacious storefront office in the city center of Helsinki, Finland
  • International, creative, and “super cool” co-workers
  • Endless coffee (duh!)

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