Customer Experience Agent (German)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

What you will be doing

  • Effectively resolve customer enquiries in a considerate, accurate, and timely manner.
  • Compose thoughtful, personalized responses for a variety of customer requests.
  • Triage incoming requests and spot trends in customer issues to flag for the wider team.
  • Empathize with every aspect of the customer experience, putting customers’ needs first.
  • Identify prospective customers and work to understand how they can improve their organization’s performance with Slack
  • Identify, reproduce, and document bugs for our engineering teams.
  • Work with the product development and QA teams to test new features and bug fixes and surfacing meaningful customer feedback.
  • Make active contributions to help achieve team goals and successes.
  • Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.

What you should have

  • You are fluent in German and English, and you are a strong, confident, and exacting writer in both languages
  • You care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
  • You have prior experience in a similar role. You know that every bit of work you do makes a real difference in making our customers happy.
  • You are a self-motivated, proactive team player with innovative ideas to inspire customer adoption.
  • You understand the web and how it works. You’re not necessarily writing and deploying your own JQuery-based, CSS-heavy responsive sites, but you’re also not afraid of the technology.
  • You know when something is over your head and are not afraid to ask for help. You are skilled at explaining technical problems succinctly and clearly.
  • You exhibit diplomacy, tact, and poise under pressure when working through customer issues.
  • You can work with us in our office in Dublin, Ireland.
  • You have a post-secondary degree or equivalent professional experience.

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