Customer Support Specialist (German)

Where: Tallinn (Estonia)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

What you’ll be doing:

  • Represent Bolt in any German and English spoken market
  • Support all Bolt’s users and help them get the most out of our apps
  • Create loyal fans by showing them we really care
  • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
  • Be a key player in building a support team in a challenging growth environment

Requirements

  • Understand what does outstanding customer support look like and be ready to go the extra mile
  • Be ready to work in shifts
  • Be always ready to put customers first, be passionate about helping others
  • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
  • Be a hustler, not stopping after 20 obstacles a day
  • Have excellent spoken and written German and English skills, any other language is a plus
  • Be passionate about new technologies and ride-sharing

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