Where: Porto (Portugal)
Extent of Work: Full Time
Click here to apply in English
ABOUT THE ROLE
We’re looking for a Customer Support Specialist to sit within our support team at our Porto office. We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to the world – and that’s where you come in.
WHAT YOU WILL BE DOING
Providing our users with an outstanding customer experience – it is part of our mission to make Revolut users feel secure whilst using our service
Providing excellent customer service via our in-app live chat
Representing Revolut online at all times
Collaborating with other teams across London and Moscow to tackle any customers’ issues
The process will include a call with one of our recruiters, a written communication test, a language test and two final interviews.
Final interviews will be held on the 30th of March remotely over Google Hangouts.
WHAT YOU’LL NEED
You’ll have flawless English
You will speak one of the following languages: German, French, Spanish, Italian, Romanian or Hungarian
Empathy and passion for helping people
Ability to explain complex issues in an easy and understandable manner
Excellent communication skills
Strong attention to detail and analytical skills
Driven, self-motivated and highly flexible team player
Self-learner, independent problem-solver
Prior customer support or customer service experience
Strong writing skills and great numeracy and IT skills