Technical Support Advisor (Spanish)

Where: Glasgow (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

Are you a fluent Spanish speaker who has experience of providing front-line customer support to customers? Are you looking for an opportunity to work for a brilliant company with an excellent culture with great routes for personal development and progression?

This is an exciting opportunity to join a growing company who are highly regarded in their sector. Working in a busy contact centre environment you will be taking ownership of tasks and act proactively at all times whilst providing excellent customer service.

This is a full-time, permanent opportunity working core business hours Monday-Friday.

 

Are you who we’re looking for?

  • Fluent in Spanish and English Languages (both written and orally)
  • Experience working within a busy contact centre environment, providing front line support for customers and clients
  • Excellent communication skills
  • High attention to detail
  • Time and diary management to ensure all targets and achieved
  • Knowledge of CRM processes and systems is desired
  • Can work well individually and as part of a wider team environment
  • Experience providing excellent customer service daily
  • Building knowledge of new processes and procedures

 

What is the day to day like?

  • You will be the first point of contact for key business contacts and stakeholders
  • Managing inbound and outbound calls daily
  • Collecting and entering data accurately on the CRM databases
  • Working towards and achieving all set targets and KPI’s
  • Working towards 1st call resolution daily
  • Collaborating within a wider team environment
  • Handling all customer complaints in a timely and efficient manner, escalating when appropriate
  • Establishing and maintaining relationships with prospective and existing customers and clients

 

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