Risk Agent (Arabic)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic

What you’ll do
 
  • Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
  • Identify and help minimize the risk posed by fraud patterns and trends
  • Assist users with risk process workflows
  • Identify, recommend and implement process improvements
  • Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required
  • Requires professional interaction and communication, both within the Accenture organization and with client contacts.
 
 
What it takes

·        Minimum of  1 year experience in Customer Service in an office / tech industry environment. Risk Management knowledge preferred

·       Excellent Problem Solving and Organisation Skills

·       Strong attention to details

·       Self-motivated to work independently, with minimal supervision

·       Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values

·       Positive, target delivery focused attitude and experience of a service delivery environment desirable

·       Excellent time management skills and able to proactively and independently manage workload and targets

·       Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately

·       Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools / web browsers at one time

·       Team player capable of proactively learning on the job

·       Willing to work across different shift hours – including weekend hours

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