Customer Success Manager FI-NO

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Nordic languages

Position Overview

In this role you will provide leadership and actionable recommendations to ensure customers take full advantage of the Citrix Cloud service portfolio and product capabilities. You will be focused on planning, managing and executing communication and training programs that directly support the ongoing success and adoption of the Citrix Cloud services through the entire customer lifecycle.
Responsibility

  • Facilitate relationships between business and technical teams, identifying business drivers and processes, understanding user-centric design, and providing technical expertise related to Citrix products and the customer’s technology environment
  • Responsible for contributing directly to Citrix product line and delivering on key organizational metrics
  • Analyse and assess complex processes and systems of customer’s business to ensure solution will meet the needs of the end users
  • Lead stakeholder engagement and organizational readiness program, leadership alignment, change impact analysis, education, communications, product adoption, and active use
  • Advise customers on business process enhancements based on best practices, business knowledge, and visibility into current vs. future state product capabilities
  • Participate in the sales cycle as needed to gather requirements, formulate delivery approach, and develop a proposal/post-sale engagement plan
  • Create customer adoption benchmarks and forecasts based on defined business use cases

Qualifications

  • Experience in Customer Success management with a proven record of successful delivery of SaaS customer implementations
  • Excellent communication skills, including presentations and written documents
  • Professionalism and confidence to work closely with, and advise, senior executives
  • Excellent problem solver, ability to work cross-functionally to deliver results
  • Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems to successfully deliver projects
  • Fluent English and Finnish OR Norwegian essential

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