Service Desk Representative (German)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

We can offer:
  • Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
  • Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
  • Chance to be part of a rapidly expanding organization
  • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, etc.)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review
Responsibilities:
  • Business travel to the client’s headquarter in Germany to do the knowledge transfer in German language (getting training from the client in German, creating documents and user guides in German)
  • Providing 1.5 level support (analysis and check on possible solutions) for applications in scope
  • Ticket creation/categorization/prioritization
  • Ticket escalation to respective Support Group
  • Coordinating the German end user resolution in cooperation with the other English speaking support units
  • Incident resolution and recovery
  • Communicating solution or workaround to the employees of the customer in German
  • Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation
  • Communicating updates regarding major incidents to users
  • Running reports on active users on a quarterly basis and verifying with managers
We are looking for you, if you:
  • have excellent written and verbal communication skills in German and at least upper-intermediate English
  • have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
  • have High School degree
  • have desire to learn – no IT background required, training will provide the necessary technical knowledge
  • are open to work in shifts
  • have excellent communication skills – both written and spoken
  • are flexible, open-minded personality with a “can do” attitude

 

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