Customer Care Specialist (French)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in French

TASKS

Order life cycle management

  • Processing orders in SAP
  • Managing order related issues to enable delivery to customers on time in full
  • Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders
  • Service invoicing

Contract Management

  • Creation, renewal and termination of frame contracts
  • Driving the achievement of our revenue target through linear contract billing

Account Management

  • Handling queries to meet customer expectations
  • Root cause analysis to identify process gaps in order to improve customer experience
  • Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Dispute Management

  • Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results
  • Perform root cause analysis to improve billing quality

What we offer

  • Competitive compensation package
  • Cafeteria
  • Career opportunities
  • Home office
  • Flexible working hours
  • Enthusiastic, multilingual team
  • Truly supportive management
  • Team building and fun events
  • Friendly, pleasant office environment
  • Coffee, tea and fruit are provided
  • Travel opportunities
  • Language training opportunities

Requirements

  • Relevant professional experience
  • French language in fluent AND intermediate level of  English
  • Effective and professional verbal and written communication – both with internal and external customers
  • Good problem-solving capability
  • Customer service attitude with ownership on any kind of queries
  • Logical thinking, analytical mindset| Reporting skills
  • Proficient IT skills including Excel and Outlook

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