Customer Service Advisor (Portuguese)

Where: Cork (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

Key Qualifications
  • Fluent in English & the above specified language
  • Experience supporting customers via phone, E-mail, chat, and/or in person
  • Real passion for customer service and ownership of the customer experience, including comprehensive issue resolution
  • Handle your own workload and work independently in a dynamic, constantly changing environment
  • Ability to maintain a positive attitude through periods of change
  • Grows with a team where expertise is shared and feedback is encouraged
  • Effective time management including the ability to multi-task, organize and prioritize
  • Ability to research and grasp technical information across multiple tools while talking with customers
  • Knowledge of one or more of the following is an advantage: iOS, smartphone, tablet, PC or Mac experience
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Description
Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing excellent customer support. At Apple, new ideas have a way of becoming extraordinary products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. Are you a problem solver who can build rapport easily with customers? Do you exceed their expectations with your knowledge and passion for technology? If you are enamored by the way things operate and are able to determine how technology works when things go wrong, you could be Apple’s next Customer Service Advisor. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications while analyzing, isolating and resolving a variety of complex technical issues. You effortlessly engage, explaining solutions step by step with patience and tailor your approach to meet the needs of each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Do you have what it takes?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.