Customer Relations Associate (German)

Where: Amsterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

The Customer Relations Associate is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.   

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism 
  • Responsible for handling order and requests from Sales Reps, Direct customers or distributors in a timely manner with emphasis on accuracy and professionalism
  • Responsible for handling credit and re-bill requests from Doctors, Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.
  • Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
  • Responsible for supporting Sales Reps in upselling products 
  • Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
  • Provides customer with accurate information regarding our products and sales promotions
  • Responsible for making sure that complaints are handled or put through to the right department for a quick follow up
  • Complies with ISO procedures
  • Performs other responsibilities/duties that may be assigned

 

Most Important Qualifications and Competencies:

  • Minimum of 3 years’ experience in customer service and/or customer account management and working for an international company
  • Must be fluent in the language for the region(s), including fluent in English, capable to verbally communicate with customers and management
  • Excellent communication skills (friendly, positive and efficient)
  • Intelligent and pro-active in finding solutions
  • Independent worker
  • Go getter (Sales oriented) 
  • Excellent phone voice and skills
  • Reliable and high sense of responsibility and urgency
  • Commercial skills (ability to hear sales opportunities and to act upon it)
  • Flexible (in working hours and jobs that are assigned)
  • Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
  • Resistance to stress and ability to prioritize
  • Accurate 
  • Ability to adapt and implement new procedures as required to provide excellent customer service
  • Ability to guide and teach fellow team members

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.