Customer Service Expert (Spanish)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

What you’ll be doing in this position

  • You are the voice of our company – the direct link to our customers

  • You take care of our Spanish-speaking customers by phone, email, chat and social media channels

  • You competently support our merchants for all questions and inquiries about our product and service

  • You actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

  • You closely work with other departments together, for example Sales and Marketing

  • You’re part of an international and multilingual team

You’ll be great for this position if

  • You have excellent language skills in Spanish and feel comfortable speaking and writing in English

  • You love to communicate, while being easy-going and patient with our customers

  • Good and customer-friendly service is the highest priority for you

  • You’re curious and persistent to solve issues

  • You’re organised and can keep a cool head even in stressful situations

Why you should join SumUp

  • You’ll be part of an international, highly motivated team with rapid decision making processes

  • Opportunities to further develop within the company

  • Our office has a strong sense of community; we get together regularly for breakfast, cocktail nights, sports and team events.

  • Great benefits: a corporate pension plan, BVG discounts, a training budget, Urban Sports Club partnership, yoga classes, german classes, 28 days of vacation, regular subsidised meals and more.

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